Consumer Duty

'Emphasis on continuous improvement and evidence-based practices'

'There's a long way to go, but that troublesome first hurdle has been cleared'

'Engaging directly on vulnerability is new and still feels quite alie'

Gillian Hepburn: ‘Are we really putting ourselves in our clients’ shoes?’

Adviser firms want further assistance to understand vulnerable client characteristics

Firms should expect greater FCA scrutiny

Consumer Duty has led platforms to improve fee communication

In line with Consumer Duty requirements

Catch up on the big financial advice talking points of the summer

The days of prescriptive compliance are over